Free Business Critical Server Down Support from Microsoft > SBS Ireland Discussion Forums > SBS Ireland User Group

05-11-2005 04:40 PM	Alert
If you have a business critical server and you can use it, then Microsoft's Business Critical Server Support is free to help you get your server back up and running. Register as a Microsoft Registered Partner http://www.microsoft.com/ireland/partner Call their Support Telephone Number 1850 940 940 Say "Business Critical support" They will ask you if you are a registered partner, if you have not completed the step in step one, they will tell you how to register. More details: http://www.microsoft.com/uk/partner/tech_support/business_critical/bus_support.aspx http://www.microsoft.com/ireland/partner/techsupport/ http://www.microsoft.com/ireland/partner/ http://www.microsoft.com/uk/partner/tech_support/business_critical/faq.aspx

Stephen Stack
Posts:55

07-11-2005 02:50 AM	Alert
Hey David, I've had to use this once or twice and it is great for getting out of a jam. But make sure that the issue you are having affects business process or productivity. e.g. exchange is down, users can't logon etc... They will pass you on to PSS for these issues too Stacky

John Mc Neely
Posts:32

10-11-2005 12:34 PM	Alert
Hi David, Please note the the registration site it temporarily down. John.

David Houston
Posts:265

20-11-2005 11:54 AM	Alert
The site appears to be up now. Regards, David

David Houston

David Houston
Posts:265

20-08-2008 12:41 AM	Alert
Not sure about if everyone is aware that business critical support has changed, it is now a call back service. Your call will be logged and when someone is available you will be called back. This has been Microsoft's responce to the "Abuse" of the system by logging non Server down calls as Critical Business Down requests. Just a heads up, that you will have a wait now instead of straight to the first available engineer. One note on that, with the delay you will get the right engineer, where before you got the first available one, which could mean you get a Windows Engineer for and Exchange issue. Thanks David

David Houston

Ivan Kelleher
Posts:46

22-08-2008 10:04 AM	Alert
We had to use it once also - invaluble. Some nutter decided that he could lock down terminal server sessions on an SBS server and fecked up the premissions everywhere. Subinacl is a very handy tool! -Ivan

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